Executive Summary

Organizations of all sizes across the world have a big problem: information. There seems to be too much of it, resulting in more work than there is time. Workers don't know how to act on or store it. They don't know how to track requests from others or make requests that get answered. Things get done, certainly, but it takes disproportionate effort and multiple reminders, and there seems to always be too much to handle. Often it feels like trying to dig a mine through a sand hill: the more you dig, the more stuff piles in.

In my 25 years of consulting, I've observed these symptoms everywhere. Inboxes fill up over lunch breaks; meetings are numerous and ambiguous, and work is not clearly defined, all of which tend to produce a great deal of motion with relatively little output. Things get done, certainly, but everyone is backlogged and overloaded. I don't think anyone is satisfied with the current state of work, but no one sees a way out, and change seems impossible. I often hear people tell me they don't have time to learn how to save time, stress, and energy. It's easy to see why they feel this way: their work is a barely-contained chaos of interruptions, endless meetings, and constantly remembering, "Oh yeah, I need to . . . " Is this the status quo to maintain?

At the broadest level, the solution is a lever: not to exert more effort, but to amplify effort exerted. This amplification is achieved by building people's skills in processing information, communicating clearly, and defining their own actions. Such structured buildup is typically overlooked, and professionals are often left to their own devices. As a client observed, "Computer people have skills and tools for structured work and meetings, yet office workers do not." Just such a disciplined, deliberate approach to work and collaboration is what I want to bring to your organization. Those I've consulted for have already seen that it works.

When you're ready to learn more about what I can do for you, get in touch with me.


Thank you, Eric!

“Thank you, Eric, for sharing your expertise, your passion and your knowledge with us. The technological savvy you exhibit is only shadowed by your charisma and your ability to effectively manage the human side of what technical collaboration means.”